Changes to these terms
Access to our Website
Our Website (but not all of the content on it) is made available free of charge. We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. Access to our Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period.
Your account and password
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
No reliance on information
The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website. Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up-to-date.
Limitation of our liability
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Website or any content on it, whether express or implied.
- We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
use of, or inability to use, our Website; or
- use of or reliance on any content displayed on our Website.
In particular, we will not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our Website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Additional limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by us to you, which will be set out in Part 3 of this document.
We do not guarantee that our Website will be secure or free from bugs or viruses.
You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored, or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.
Part 3: Terms and Conditions of Supply
Part 3 of this document tells you the legal terms and conditions (Terms of Supply) on which we may sell any of the goods listed on our Website (Products) to you.
These Terms of Supply will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms of Supply carefully and make sure that you understand them, before ordering any Products from our Website. Please note that before placing an order you will be asked to agree to these Terms of Supply. If you refuse to accept these Terms of Supply, you will not be able to order any Products through our Website.
If you are purchasing products on behalf of a corporation, partnership or other legal entity, and you disclose this to us in the ordering process, our Contract under these Terms of Supply will be with the organisation you are representing (but you will be personally warranting your authority to bind your organisation to the Contract in accordance with clause 2.1 and (where you provide us with your organisation’s logo for incorporation into a customised Product) that you are duly authorised in accordance with clause 13.2. Except as aforesaid, references to ‘you’ in this Part 3 below are references to the contracting party.
You should print a copy of these Terms of Supply or save them to your computer for future reference.
We amend these Terms of Supply from time to time as set out in clause 4 below. Every time you wish to order Products, please check these Terms of Supply to ensure you understand the terms which will apply at that time.
A reference in these Terms of Supply to ‘working days’ shall mean days falling between Monday and Friday (inclusive) excluding bank holidays in England and ‘working day’ shall mean any such day.
1. Our Products
1.1 The images of the Products on our Website are for illustrative purposes only. Your Products may vary slightly from those images.
2. Warranty of Authority, Entire Agreement and Reliance
2.1 If you are not a sole trader acting on your own behalf, you confirm that you have authority to bind any corporation or other employer or business on whose behalf you use our Website to purchase Products.
2.2 These Terms of Supply contain the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to their subject matter.
2.3 You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty not set out in these Terms of Supply or in the relevant product description published on our Website.
3. How the contract is formed between you and us
3.1 Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
3.2 After you place an order, you will receive an e-mail from us acknowledging that we have received and accepted your order.
3.3 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our Website as referred to in clause 9 below, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.
3.4 Please note that you do not have the right to cancel an order which has been acknowledged except as specifically set out in these Terms of Supply.
4. Our right to vary these Terms
4.1 We amend these Terms of Supply from time to time. Every time you order Products from us, the Terms of Supply in force at the time of your order will apply to the Contract between you and us.
4.2 We may revise these Terms of Supply as they apply to your order from time to time to reflect changes in relevant laws and regulatory requirements.
4.3 If we have to revise these Terms of Supply as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
5.1 Delivery times are different for each type of product that can be ordered from our website:
- For customised electronic products: 5-10 days
- For printed products (logbooks and labels): 3-5 days
- For custom printed logbooks: up to 15 days
5.2 Delivery of goods will be made to the delivery address associated to the account used to login to the site and make the order. Notwithstanding the foregoing, we will ordinarily send goods included in one order at the same time, when the last of the products becomes available to ship.
5.3 Delivery of an Order shall be completed when we deliver the Products to the Delivery Address and will be your responsibility from that time.
5.4 You own the Products from the point of delivery, or if they have not been paid for, in whole or in part, from such later time as the full purchase price has been paid.
5.5 Due to the specific nature of the products supplied once delivered products cannot be returned, this does not affect your Statutory Rights.
6. No international delivery
Unfortunately, we do not deliver printed Products to addresses outside the UK.
7. Price of products and delivery charges
7.1 The prices of the Products will be as quoted on our Website at the time you submit your order. We use our best efforts to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 7.4 for what happens if we discover an error in the price of Product(s) you ordered.
7.2 Prices for our Products may change from time to time, but changes will not affect any order you have already placed.
7.3 Upon proceeding to checkout to complete purchase of your products, the total price of your purchase will be displayed including VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
7.4 Our Website contains a large number of Products. It is always possible that, despite our best efforts, some of the Products on our Website may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that we do not have to provide the Products to you at the incorrect price.
8. How to pay
8.1 Payment for products purchased on this website by all customers of this Website are processed by PayPal and Stripe. This Website does not store any of your card information.
9. Our warranty for the Products
We warrant that our printed Products will be of satisfactory quality in accordance with the Sale of Goods Act 1979 (as amended prior to the date of the Contract) at the time of delivery.
10. Our liability
10.1 Nothing in these Terms of Supply limits or excludes our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
(d) defective products under the Consumer Protection Act 1987.
10.2 Subject to clause 12.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
(a) any loss of profits, sales, business, or revenue;
(b) loss or corruption of data, information or software;
(c) loss of business opportunity;
(d) loss of anticipated savings;
(e) loss of goodwill; or
(f) any indirect or consequential loss.
10.3 Subject to clause 12.2 our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed £100 (or the contract price, if lower).
10.4 Whilst we have used all reasonable care in the preparation of our Products, no warranty is given that use of the Products will achieve compliance with all applicable laws and regulations relating to fire safety and health and safety (or otherwise) or the rules or codes of conduct of any accrediting organisations. All such matters remain your responsibility.
10.5 Except as expressly stated in these Terms of Supply, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms of Supply by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
10.6 All our products are delivered in accordance with the current British Standards in use at the time of issue. Occasionally the standards may change and render some of our products out of date. We cannot accept liability for any purchased products that subsequently become outdated due to alterations in the British Standards.
11. Intellectual Property
11.1 Our Products are protected by laws of copyright and all rights are reserved. In particular, you may not duplicate all or any part of any of our Products without our specific written permission or resell or otherwise commercially exploit our Products.
11.2 If you provide us with a logo for use in customised Products, you warrant that you are the owner of all intellectual property rights in the logo or are acting under the authority of the owner and that the fulfillment of your order will not constitute an infringement of the intellectual property rights of any person. You are responsible for ensuring that the correct logo is provided to us. The warranties in this clause are given by our customer and (if different) the individual engaging with us.
11.3 You agree to indemnify and hold us harmless in relation to any breaches by you of the provisions of this clause 11.
11.4 You agree that damages may be an inadequate remedy in relation to breaches of this clause 11.1 and that we will be entitled to apply for injunctive relief to prevent continued contravention.
12. Events outside our control
12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 14.2.
12.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
12.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
12.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.
13. Communications between us
13.1 When we refer, in these Terms of Supply, to “in writing”, this will include e-mail.
13.2 The following rules apply to communications between us:
(a) Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first-class post or other next working day delivery service or e-mail.
(b) A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting or if sent by e-mail, one Business Day after transmission.
(c) In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
(d) The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
14. Other important terms
14.1 We may transfer and outsource our rights and obligations under this Contract to another organisation, but this will not affect your rights or our obligations under these Terms of Supply.
14.2 You may only transfer your rights or your obligations under these Terms of Supply to another person if we agree in writing.
14.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
14.4 Each of the paragraphs of these Terms of Supply operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
14.5 If we fail to insist that you perform any of your obligations under these Terms of Supply, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
14.6 The Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
14.7 We both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims), save that we shall be entitled to commence and prosecute legal proceedings against you in the courts of any jurisdiction.
14.8 Special Offers. Offers may be uploaded by us to the website from time to time. We reserve the right to remove such offers without prior notice. Where Goods have been purchased subject to an offer and subsequently returned to us for any reason, the cost of the offer already received by you will be deducted prior to us issuing a refund to you. This does not affect your Statutory Rights.